Privacy Documentation
At Better Days Healthcare and Support Services, your privacy is paramount. This documentation outlines how we collect, use, and protect your personal information in accordance with UK data protection laws and healthcare regulations. We are committed to transparency in our data practices to ensure you feel secure while receiving care.
1. Information We Collect
To provide safe and effective care, we collect personal and health-related information, including your name, contact details, medical history, and care preferences. This information is gathered directly from you, your family, or healthcare professionals involved in your support.
2. How We Use Your Data
Your data is used exclusively for providing care services, managing your health needs, communicating with you about your care plan, and meeting our legal obligations as a healthcare provider. We never sell your personal information to third parties.
3. Data Security and Sharing
- Security: We implement robust physical and digital safeguards to prevent unauthorised access or disclosure.
- Sharing: Information is only shared with authorised healthcare professionals, such as your GP or specialists, strictly when necessary for your care.
4. Your Rights
Under the GDPR, you have the right to access the personal data we hold about you, request corrections for any inaccuracies, and in certain circumstances, ask for the deletion of your data. To exercise these rights, please contact our Data Protection Officer at betterdhcss@gmail.com.
This documentation was last updated January 2026. Better Days Healthcare and Support Services reserves the right to update this policy as regulations change.